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At ADIDAS Store by US Style Inspiration, we take pride in delivering authentic ADIDAS products with the same precision we apply to our customer service. If you’re not completely satisfied with your purchase, our streamlined returns process ensures a premium experience that matches our fashion-forward standards.

1. Eligibility for Returns & Exchanges

To qualify for a return or exchange:

  • Items must be in original, unworn condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • Proof of purchase (order number) is required

Non-Returnable Items

For hygiene and quality control reasons, the following items from our collection cannot be returned or exchanged:

  • Socks (opened packages)
  • Jewelry (for hygiene reasons)
  • Eyewear (unless defective)
  • Any item showing signs of wear or without original packaging

2. Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear ADIDAS Store Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: – Product Name: [Insert Product Name] – Size/Color: [Insert Details] – Reason for Return: [Select: Wrong Size/Defective/Not as Described/Change of Mind] [For exchanges, please specify desired size/color] I confirm the item(s) are in original condition with all tags attached. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization number
  • Prepaid return shipping label (for defective/wrong items)
  • Instructions for packaging

Step 3: Ship Your Return

Package items securely in original packaging and attach the return label. For international returns, we recommend using a trackable shipping method.

3. Refund Process

Once we receive and inspect your return:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 5-7 business days after return approval
  • Shipping Costs: Original shipping fees are non-refundable unless return is due to our error

4. Exchange Process

For size or color exchanges:

  1. Follow the standard return process above
  2. Specify your desired replacement in your return request
  3. We’ll ship the new item once we process your return
  4. No additional shipping charges for exchanges (within original region)

International Returns Note

Customers outside the U.S. may be responsible for return shipping costs and any applicable customs duties. We recommend keeping your shipping receipt until the return is complete.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return and expedite your replacement

Need Assistance?

Our customer service team is committed to resolving any issues with the same attention to detail we apply to curating our ADIDAS collections. Contact us at:

Email: [email protected]
Address: 4444 Central Avenue, Fremont, US 94536

We reserve the right to refuse returns that don’t meet our policy requirements. This policy applies only to purchases made through usstyleinspiration.com.